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OSS  Consultants

including OSS Telecommunications Consultants,  OSS Billing Consultants, Billing & Customer Care Consultants

Overview

With a number of the leading Consultancies seeking to strengthen their expertise in OSS systems, in particular their ability to  integrate market-leading next generation OSS solutions, there is a great demand for talented technology specialists who can offer specific OSS expertise in areas such as Billing & Customer Care. In addition, there are opportunities for OSS Consultants with expertise in order management, provisioning, service activation, trouble ticketing, network inventory, network surveillance and fault management.

Role Responsibilities

The responsibilities of OSS Customer Care and Billing Consultants include: 

  • Planning, design and implementation of Web-based Customer Care & Billing solutions
  • Providing technical leadership and project managing assignments
  • Working as part of a team involved in package software implementation activities that span the entire package software lifecycle
  • Providing thought leadership and guidance on OSS Billing System issues
  • Participating in the development of strategic software vendor alliances with the key players in the Telecommunications (OSS) software marketplace
  • Configuration and testing of the implementation
  • Roles with consultancies will typically involve building long term relationships with clients and gaining an in-depth understanding of their business and technology needs. This will also involve supporting account managers, bid managers and sales teams to win business.
  • Writing of clear and concise reports and proposals together with the delivery of presentations to gain the clients’ acceptance
    		•

    Experience Indicators

    Suitable candidates should ideally demonstrate:

  • Ideally 5 plus years’ commercial experience
  • Minimum of 4 years’ experience within Systems Integration with over 18 months experience in the planning, design and implementation of Customer Care and Billing Solutions and including multi-platform applications from mainframe to client-server.
  • Proven track record in delivering Customer Care and Billing Solutions in a client-server or distributed processing environment
  • Experience with UNIX & NT, C, C++, Java, HTML & RDBMS’s (including Oracle)
  • Solid understanding of the conceptual architecture of a TMN standard OSS and its components (including data flows and interfaces)
  • Solid understanding of products and services , pricing structures and bundling
  • Team leading experience and knowledge of structured project management and development methodologies
  • Rapid system implementation project experience
  • Understanding of computer networks (ie routers & switches) and experience with CLEC/ILEC network systems interconnection (ie pre-ordering , ordering etc.)
  • Familiarity with network technologies such as ATM, Frame Relay, & Broadband networks is advantageous
  • Broad knowledge of the Telco market including knowledge of emerging technologies, industry standards, global telecom industry trends and OSS processes and trends
  • Solid understanding of current E-Business applications and trends (such as customer-self service, EBPP etc.) is desirable

    • Ideally, candidates will also have 1-2 years package configuration and implementation experience gained in one or more of the following products:

  • Kenan Arbor/BP
  • SavilleExpress CLEC
  • Saville 
  • Syndesis NetProvision
  • Portal Infranet
  • Metasolv TBS
  • DSET
  • Solect
  • Covergys
  • LHS

    • Ideally, this product knowledge will ideally include

  • Experience with mediation software such as Xacct and Narus
  • Understanding of the functional components of the product including their capabilities and constraints
  • Ability to define the required integration between the product and other OSS components using the products APIs or other EAI products such as Tibco, CrossWorlds, Extricity & Vitria
  • Ability to lead the conversion and training activities surrounding an implementation
  • Ability to lead the design and definition of service provisioning plans for telecom customers and assess the process and organisational impact in the client’s environment
    		•

    Personal
  • Excellent written and verbal communication skills
  • Strong problem solver
  • Keen interest in technological trends
  • Strong presentation skills and ability to articulate complex ideas and solutions clearly and concisely
  • Delivery focused
  • Self starter
  • Flexible, adaptable and able to cope with change
  • Team Player
  • An exponent of best practice

    • Locations
  • UK-wide (including London & Home Counties, Midlands, North West & Scotland)
  • Germany
  • Italy

    • NB: Positions with Consultancies typically require a willingness to travel according to project and client needs.

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