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Systems Management Architects

including Systems Management Consultants, Service Management Architects

Overview

There remains an important need for Systems Management Architects with all of the major IT consultancies to play a key role in the implementation of large ESM (Enterprise System Management) solutions. These solutions, which encompass Performance Management, Capacity Planning, Availability Management, Configuration Management, Service Level Management and Network Management, assist IT departments to fully realise their potential through the efficient and controlled use of its resources. This requires talented and highly experienced IT professionals with high levels of technical competence, especially in new technologies.

Role Responsibilities

The Systems Management Architects responsibilities include:

  • Planning, design and implementation of ESM solutions
  • Providing technical leadership and project managing assignments
  • Providing thought leadership and guidance on issues relating to ESM
  • Roles with consultancies will typically involve building long term relationships with clients and gaining an in-depth understanding of their business and technology needs. This will also involve supporting account managers, bid managers and sales teams to win business.
  • Conducting interviews and running workshops with clients’ staff to gather information to develop a clear understanding of the clients’ culture, marketplace and business issues and a clear view of what is required of information technology.
  • Writing of clear and concise reports and proposals together with the delivery of presentations to gain the clients’ acceptance
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    Experience Indicators

    Systems Management Architects should ideally demonstrate:

  • Ideally 6- 9 years’ commercial experience
  • Minimum of 2-3 years experience in the planning, design and implementation of large ESM solutions or running the technical aspects of a large ESM operation
  • Ideally possess experience in the planning, design and implementation of at least one ESM architecture ( or significant components) for a large company (ideally a multinational organisation with multi-sites)
  • Proven track record in applying systems management in a client-server or distributed processing environment.
  • Experience in the design of ESM business process, such as trouble ticketing,  is preferable
  • Proven track record in applying systems management in a client-server or distributed processing environment.
  • A good understanding of UNIX or a successful track record working in complex, multi-platform & technology environments (ie NT, UNIX, Novell, MVS, running multiple databases networked over TCP/IP, SNA, IPX)
  • Experience of large scale, distributed systems backup/restore, high availability and disaster recovery
  • Experience of software design, implementation and configuration is advantageous

    • In addition, the Systems Management Architect should have knowledge and experience of the capabilities, constraints, cost implementations and technical architecture options associated with the following products:

  • Framework tools including Tivoli Enterprise, CA UnicenterTNG & Pro-Vision
  • Integrated Solutions including HP OpenView & BMC
  • Network Management products including HP OpenView, CiscoWorks, Bay Optivity, 3Com Transcend Manager
  • Backup software including Veritas Net Manager / Net Backup
  • Output Management : Dazel
  • Help desk Software: Remedy, Peregrine, Tivoli Service Desk
  • Organisational concepts Including ITIL, FCAPS & BPR

    • Candidates should also demonstrate:

  • Strong commercial awareness
  • Experience gained working in a senior technical support role within a large user organisation as a Consultant working in the IT service or system management arena.

    • Personal
  • Excellent written and verbal communication skills
  • Strong problem solver
  • Keen interest in technological trends
  • Strong presentation skills and ability to articulate complex ideas and solutions clearly and concisely
  • Delivery focused
  • Self starter
  • Flexible, adaptable and able to cope with change
  • Team Player
  • An exponent of best practice

    • Locations
  • UK-wide (including London & Home Counties, Midlands, North West & Scotland)

    • NB: Positions with Consultancies typically require a willingness to travel according to project and client needs.

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