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The emergence of the knowledge based economy, accompanied by the impact of the Internet,
has seen an increasing range of technologies - including groupware, document management, search agents, knowledge maps, Intranets and more recently corporate information portals - being promoted as key components of the
knowledge management solution.
The recognition that a company’s intellectual capital is a key corporate asset, together with the growing capabilities of
enabling technologies such as the Intranet, is resulting in many companies reversing their move to decentralisation back toward centralisation and is fueling the development of corporate information portals (also known as
enterprise portals). In the same way that Internet portals have enhanced consumers use of the Web, these corporate portals have the potential to dramatically increase the value of corporate information by providing improved
access to valuable information. Naturally there is a significant overlap here with other technologies such as BI/Data Warehousing, content management and personalisation solutions, CRM, supply chain & collaboration
applications, e-marketplace applications, not forgetting knowledge management and groupware applications.
Providers of document management and workflow solutions, many of which were established prior to the emergence of the Internet,
have responded by embracing Internet technologies and by making radical changes to their product strategy. Industry analysts agree that workflow and e-commerce are intrinsically linked. Likewise the complimentary nature of
document management technologies to the Intranet/internet has given document management a much welcomed boost and has extended its use both within and beyond the enterprise It has also been one of the catalysts driving the
convergence of different technologies, including workflow, document management and groupware, that is increasingly supporting the entire life cycle of documents. The integration of workflow and the Internet, e-Workflow, is
enabling the development of adaptive, agile, responsive enterprises capable of reacting to the rapidly changing demands of global competition and as such promises to be a key factor in determining the future shape of
business organisations.
The growth and importance of corporate data (which is doubling every 6-8 months) and intranets (which are now deployed in more
than 90% of major companies) is making it essential for companies to leverage all forms of digital content via effective content management. Consequently the content management market is set for massive growth and, according to
the Meta Group, is expected to exceed $10 billion by 2004.
Although knowledge, document and workflow technologies have - boosted by the Internet and enhanced by the emergence of newer
solutions such as content management and collaboration technologies - made a significant contribution, many enterprises still only have islands of automation and only a few have a fully integrated system. Companies will
also need to ensure that technology is incorporated into an optimal business process rather than as an overlay to existing processes. These represent just some of the challenges that will undoubtedly present a variety of
exciting opportunities for innovative, business-driven technologists who possess a clear vision of the business requirements and capabilities of the increasingly converging technologies and solutions.
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Abuzz
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Founded in 1996, Abuzz was the creator of a knowledge management tool known as Beehive that enabled
people to find answers to their questions from people across organisations using email. Beehive evolved into a highly scaleable Internet tool capable of generating dynamic online networks of people.
In July 1999, Abuzz was acquired by The New York Times Company to become part of its Internet Division, New York Times Digital. In January 2000, New York Times Digital and Abuzz launched abuzz.com, a
knowledge network designed to use the power of the Web to allow members ask questions, give answers and share their knowledge.
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Action Technologies
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Action Technologies has a long history as a leading provider of workflow management, work management
software and business process automation. With its flagship products, ActionWorks Metro and ActionWorks Matrix, it is recognised today as a leading provider of web-based business process management
and business relationship management software for collaborative commerce applications. (see ActionWorks and eBRM2000)
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ActionWorks
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ActionWorks is the brand name for Action Technologies’ work management software that enables the
development and deployment of collaborative business applications processes. ActionWorks Metro provides B2B service customers with a platform for managing Web-based e-relationships to maximise
profits from their most valued customer relationships whereas ActionWorks Matrix assists professional service firms manage client engagements. (see Action Technologies and eBRM2000)
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ActiveWorkflow
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ActiveWorkflow is Northern Ireland headquartered Singularity’s component based workflow engine. It
is so named because it has component management as its foundation and workflow as the paradigm for delivering its benefits. ActiveWorkflow is an enterprise scale workflow system that adopts a
business solution centric vie of IT and utilises the latest Microsoft technology to enable the proactive allocation of work within, between and beyond the enterprises geographic boundaries.
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Ad hoc Workflow
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Ad hoc Workflow refers to short-lived and unstructured processes which arise unexpectedly and is not
defined before it occurs and often involves the geographic dispersal of team workers. As such, ad hoc workflow requires the dynamic definition of routes, rules and rules. Traditionally, most
workflow vendors have fallen into one of two camps: the ad hoc workflow vendors typified by email based routing software and the production workflow vendors typified by client-server software.
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Altris eB
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Altris eB is Altris Software’s integrated document management suite. It is a client-server document
management system that has been to-date targeted primarily at the engineering market.
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Autonomy Knowledge Management
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Autonomy’s knowledge management software, with its ability to aggregate content from corporate
information repositories (such as Lotus Notes, Microsoft Exchange, legacy systems, intranets etc.) and third-party sources (Web-sites, real-time news feeds etc), enables companies harness their
knowledge resources. The core engine of the solution is provided by Autonomy’s Knowledge Server.
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Autonomous Workflow
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An autonomous workflow management system is on is able to function, with the exception of DBMS
and message queuing middleware, without any additional application software.
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BladeRunner
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BladeRunner is the code-name of Interleaf’s new end to end ECM system. Its use of XML and its
implementation of XSL enable content to be published to a variety of target formats. BroadVision completed the acquisition of Interleaf, Inc. in April 2000, including its e-content business dedicated
to the development, marketing, and sale of XML-based content management tools and WAP technology for wireless delivery of content. (see ECM and BroadVision).
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BPMS
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BPMS is an acronym for Business Process Management System, an example of which is provided by HP
Changengine.
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BPR
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BPR (Business Process Reengineering) is concerned with the assessment, analysis, modeling,
definition and subsequent operational implementation of a companies core business processes.
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Cimage DM
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Cimage Enterprise Systems Ltd is a leading global supplier of document management solutions to
utilities, manufacturing and petrochemical companies. Cimage’s DM (Document Manager) portfolio consists of a range of client, server and Internet-based products which provide the basis for highly
functional document management systems. The DM Server, a highly secure and scaleable document vault, forms the heart of the system.
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COLD
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COLD (Computer Output to Laser Disk) is a technique for the transfer of computer-generated output to
optical disk so that it can be viewed or printed without use of the original program). A COLD system consists of software and hardware to store and index computer output on optical media. The
emergence of COLD technology replaced the older COM technology as a means of text retrieval. It allowed corporate information to be distributed electronically and retrieved via key field indexes.
faster more cost effectively. The deployment of corporate networks allowed the distribution of information across the enterprise. The arrival of Web-enabled COLD systems, increasingly referred
to as ERM (Enterprise Management Systems), are now extending the distribution beyond the enterprise. (see COM and ERM).
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COM
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acronym for Computer Output to Microfiche (see COLD)
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Computron COOL
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Computron’s COOL Docs software is a COLD system that provides a solution for document management and
for institutionalising corporate knowledge. The latest version of the COOL (Computer Output On-Line) product suite includes a Java solution that allows provides users using a Java-enabled Web browser
with secure access across the Internet or Intranet.
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COSA Workflow
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COSA Workflow is COSA SOLUTIONS’ platform-independent, Petri-net based workflow management system.
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CSE/Workflow
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see DOMEA
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CyberDOCS
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CyberDOCS is Hummingbird’s Web-enabled document management product that provides enterprises with
full document management functionality from a web browser over a corporate intranet, extranet or the Internet. As such, it allows a company’s employees, customers or suppliers to easily find and
access documents in DOCSFusion and DOCS Open libraries. (see Hummingbird, DOCSFusion and DOCS Open).
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DARS
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DARS is an acronym for Digital Archive Retrieval Systems
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Dataware II
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Dataware II is Dataware Technologies’ hybrid information management system solution that enables the
integration of information from widely diverse sources and enables enterprise-wide information access to the repository from Web browsers or custom clients. Once information has been imported into
the Dataware II system, non-programmers can create customised electronic publications to a variety of electronic media.
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DEN
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Together with ODMA and Shamrock, DEN (Document Enabled Networking) is one of the big-three standards
groups which was co-founded by Xerox Corp. and Novell Inc. with the aim of providing a middleware specification to enable networked users to uniformly access electronic documents regardless of the
documents format or location. (see ODMA and Shamrock).
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DEVA
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acronym for Document-Enabled Vertical Applications
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DMA
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The DMA (Document Management Alliance) is a task force association, comprising of a number
commercial and government organisations, that is dedicated to defining interoperability standards for document management products. With member companies such as Boeing, Eastman Software, general
Motors and Xerox, the alliance includes users, vendors, systems integrators, consultants and industry analysts. (see DMA Specification).
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DMA Specification
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The DMA (Document Management Alliance) Specification is an interface standard that enables
interoperability between document applications and document management systems. As such, it provides a framework for the integration of multi-vendor document management systems. (see DMA)
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DMS
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acronym for Document Management System
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DOCSFusion
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DOCSFusion is Hummingbird’s server based document managenment system that provides enterprises with
access to all their repositories. (see Hummingbird)
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DOCS Open
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DOCS Open is Hummingbird’s document management solution that, due to its open architecture, can work
in all work environments to enable the management and control of network-based information across a variety of platforms, databases, networks and geographic locations. As such, it can help companies
fully harness business-critical corporate information. (see Hummingbird)
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Document Management
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Document Management is a technology that is concerned with the management of the lifecycle of
electronic documents tonic mama
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Document Server
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Keyfile Corp’s integrated document management system.
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Documentum 4i
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Documentum 4i, Documentum’s latest version of its leading document management platform, provides a
solution for the management of corporate records, corporate content and Web content. It provides a single solution for the management of the end-to-end content lifecycle (including creation, review,
approval and release) and provides a platform for corporate portals that can manage and integrate business knowledge, processes and content within and between enterprises.
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DOLPHIN
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DOLPHIN is TeamWARE’s ad-hoc workflow solution for Windows environments that provides collaborative
workflow.
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DOMEA
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DOMEA is CSE Solutions’ workflow product. CSE Solutions became a fully owned subsidiary of the
Germany headquartered SER Systems AG, in July 2000. SER is a leading European supplier of knowledge management, document management and e-business automation solutions. (see
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Domino.Doc
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Domino.Doc is Lotus’ server-based enterprise-wide document management solution. As an out-of-the-box
collaborative document management and records management application for the distributed network, Domino.Doc provides a Web-oriented framework for capturing, storing, retrieving and distributing
documents. As it is designed for the Internet, it allows knowledge workers to collaborate across the network using Web browsers or Notes clients.
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Eastman Software
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Eastman Software is one of the world’s leading providers of business process management solutions.
Eastman Software’s Enterprise Workflow solution manages the flow of electronic information such as documents, forms, Web pages and faxes and is tightly integrated Eastman’s Enterprise Imaging
solution to enable the management of all paper-based documents that may be involved in the process. Eastman Software became an independent company by spinning off from Eastman Kodak in Sept
2000.
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eBRM2000
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Action Technologies’ eBRM2000 is an eBusiness Relationship Management application that enables
professional service firms increase customer satisfaction and manage a service engagement’s revenue generating activities by enhancing client interactions. Powered by ActionWorks Metro,
eBRM2000 provides document management, best practice management, delivery management, resource management, business management, interaction management and knowledge management. (see Action
Technologies and ActionWorks).
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ECM
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ECM is an acronym for the newly emerging technology known as enterprise content management.
ECM consists of technologies which are aimed at dynamically creating and bundling together information chunks to form coherent packages such as documents, manuals, publications or Web pages. With the
growing demands for just-in-time information, these dynamic documents and publications are making many of their traditional predecessors obsolete. The essence of a content management system is the
treatment of information as granular, manageable components that can be accessed, updated and combined in real time.
ECM systems allow the presentation of the information to be kept separate from the content. They
should allow the control and management of content from its creation to publishing, the management of document components, the separation of style from content, and a powerful publishing engine. The
ECM is emerging as the foundation of an enterprise’s information infrastructure. An example of an ECM is Interleaf’s BladeRunner. (see BladeRunner)
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EDMS
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EDMS is an acronym for Enterprise Document Management System; it is also an acronym for Electronic
Document Management Systems that was coined by Delphi Consulting Group in 1987 to define a new business and market model focused exclusively on key technologies such as Imaging, Workflow, Document
Management, Text Retrieval and Multimedia.
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eFIRST Forms
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eFIRST Forms is BancTec’s new document management solution, unveiled in April 2000 as the industry’s
first intelligent forms and unstructured document imaging solution that uses neural networking, the innovative ‘learn as you go’ technology. With data now entering an enterprise’s business flow in
many different formats, BancTec’s new solution provides a centralised, modular, one-stop solution that will enable companies to automatically process multiple data formats. eFIRST Forms will use
BancTec’s Plexus FloWare workflow engine in order to extend operational process control into the early stages of the document capture process and will provide the ability to route and manage work
based on the combination of business rules and meta data that is extracted from documents as they are processed. (see Plexus FloWare).
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EFS
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EFS (Electronic File System) is Excalibur Technologies’ document management and information
retrieval software that can manage the life cycle of electronic documents. Excalibur’s pattern-based retrieval technology enables the search and retrieval of any kind of digital information including
documents that incorporate images, signatures, voice annotation, and other components.
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Embedded Workflow
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An embedded workflow management system is one that is only functional if employed with the embedding
system. They are common within ERP, payment and settlement systems. (see Autonomous Workflow).
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Ensemble
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Ensemble is FileNet’s ad-hoc workflow solution.
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EPC
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acronym for Event-driven Process Chain
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ERM Systems
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ERM (Enterprise Report Management) is the name that has been applied to the Web-enabled COLD Systems
which allow the distribution of information beyond the enterprise to any authorised user, any where and at any time. They provide the most cost effective means of making transaction reports,
e-commerce documents, bills and statements available via the Internet, Intranet or Extranet. The distribution and presentation of information in its original and familiar format makes it easier for
Internet users to understand the information. (see COLD).
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eRoom
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eRoom is eRoom Technology’s (formerly Instinctive Technologies) team collaboration software
application that creates secure, shared digital workspaces on the Internet for distributed project teams to do their work. The eRoom is a secured extranet or Intranet which, by enabling teams
to discuss ideas, share information and make decisions all within a central location, also provides a valuable knowledge management solution.
First launched in 1997, eRoom is now used by over 500 companies worldwide including Andersen
Consulting, A.T. Kearney, Deloitte & Touche, Ernst & Young, KPMG, Fidelity Investments, Sybase, Cisco and Pfizer. Companies also use eRoom for a range of other applications including product
launches, proposal development, the establishment and coordination of changes across the supply chain and the management of consulting engagements from requirements through delivery. eRoom was
one of the first independent software vendors to incorporate Microsoft’s Digital Dashboard into a collaborative application. (see eRoom.net)
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eRoom.Net
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eRoom.net is a hosted digital service for eBusiness that provides distributed project teams with the
applications, resources, and content needed to manage business projects. It is a comprehensive digital workplace that facilitates document collaboration, discussions, tasks, knowledge management and
real-time communication as well as providing information resources (such as reports from industry analysts and content from leading experts in team collaboration and project management). Based on
eRoom Technology’s eRoom software, the hosted offering allows eBusinesses to use eRoom without needing to install the eRoom server themselves. eRoom Technology announced the pilot of eRoom.net,
involving 25 customers including Ernst & Young and Hewlett-Packard in April 2000 with a plans to announce the general availability later in the summer. (see eRoom)
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Excalibur RetrievalWare
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Excalibur Technologies’ RetrievalWare is an advanced knowledge retrieval solution for indexing and
searching a wide range of distributed knowledge assets from a common user interface. It provides powerful natural language processing and fast, accurate search capabilities.
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explicit knowledge
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Explicit knowledge is knowledge that has been articulated and typically captured in the form of
documents, diagrams, methodologies and product specifications. It contrasts with tacit knowledge which cannot be articulated. Examples of explicit knowledge include documented best practices and
standards. (see tacit knowledge and implicit knowledge)
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FileNET
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FileNET Corporation, with a long history as a leading provider of integrated software products for
workflow, document imaging and document management applications, has evolved with the emergence of the Internet into a leading provider of eContent and eProcess solutions. Its solutions, which
include Panagon Visual Workflo, Panagon Web Services, Panagon Content Services and Panagon IDM, help organisations manage their business information and work processes more productively.
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FORMTEK:ORION
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FORMTEK:ORION is the name of Lockheed Martin IBS’s (Integrated Business Solutions) knowledge
management software solution. It is a comprehensive suite of knowledge management applications for enterprise-wide storing, managing, reviewing, annotating, and distributing information. The product
suite includes software toolkits to facilitate integration with third-party products and legacy applications.
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Fulcrum KnowledgeServer
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Fulcrum KnowledgeServer (previously known as DOCSFulcrum) is Hummingbird’s Knowledge Management
product that provides a single point of access to information stored in multiple databases using Hummingbird’s leading search engine, Fulcrum SearchServer. (see Fulcrum SearchServer).
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Fulcrum SearchServer
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SearchServer is Hummingbird’s (originally Fulcrum Technologies’) client/server text retrieval engine.
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FYI
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FYI is the Florida headquartered Identitech’s electronic document management, workflow and imaging
solution. It provides a total solution for end-to-end business process automation.
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GroupWise
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GroupWise is Novell’s client/server messaging solution, described as fifth-generation, that
leverages NDS to significantly reduce the cost of network ownership (see NDS).
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HP Changengine
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HP Changengine is Hewlett-Packard’s BPMS that enables the automation and management of business
processes across applications and organisations both within and beyond the enterprise. (see BPMS)
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Hummingbird
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Humminbird Communications, which acquired the PC DOCS Group in 1999, has emerged as one the world’s
leading software companies specialising in the development of enterprise software solutions (including document management, knowledge management, BI and network connectivity).
The acquisition of PC DOCS Group (with its subsidiaries including PC DOCS/Fulcrum), a leading
provider of document and knowledge management systems, has helped propel Hummingbird to the forefront of the emerging EIP market. Hummingbird’s varied solutions include Hummingbird EIP, Fulcrum
KnowlegeServer & SearchServer, DOCSFusion, CyberDOCS and DOCS Open.
Hummingbird Communications’ end- to- end data warehousing solution (Hummingbird Data Integration and
Reporting Solutions) comprises of its Genio Suite ( the data integration solution), BI/Suite (the enterprise query and reporting solution) and Genio Miner (the data mining solution).
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Hyland Software
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see OnBase
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IBM Content Manager
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IBM’s Content Manager is a content management solution designed to help companies manage (ie create,
capture, store, manage, distribute, and integrate) all forms of digital, business information (graphics, audio, video, and business documents) in any format (including XML and HTML) generated by
e-business activity including e-commerce, CRM, ERP and supply chain management. Whereas in the past, a number of different datastores were required to handle media asset management (audio/video
clips), integrated document management and Web content management (XML/HTML), IBM’s Content Manager achieves this with a single datastore.
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IBM OnDemand
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IBM’s OnDemand is IBM’s client/server COLD and ERM software that enables the automatic
capture, indexing, storage, retrieval and presentation of computer generated documents and other related business information. Supporting multiple output data streams, OnDemand forms a key component
of IBM’s strategic Content Manager product. (see IBM Content Manager)
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ICR
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ICR (Intelligent Character Recognition) is an advanced form of OCR technology that includes
additional capabilities. (see OCR).
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Identitech
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see FYI
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IDM
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acronym for integrated document management
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ImageBasic
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Diamond Head Software’s document imaging development toolkit for Visual Basic.
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implicit knowledge
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Implicit knowledge is unarticulated knowledge that can be articulated and thereby become explicit
knowledge. It is the type of knowledge which can be teased out of competent performers by knowledge management consultants. (see explicit knowledge)
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InConcert
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InConcert is Tibco’s document-based workflow management software for PC- and Unix-based distributed
computing environments.
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Intellectual Capital
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A company’s intellectual capital has become a key corporate asset. It can be defined as the sum of
all the knowledge, information and experience of a company’s workforce that can create wealth or provide competitive advantage. This reservoir of knowledge, which includes both tacit and explicit
knowledge, grows with the learning that takes place within the organisation and as a result of the shared interactions between the company and its customers, partners and suppliers.
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InTempo
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InTempo is JetForm’s messaging-based enterprise workflow solution that provides end-to-end workflow
processing and automates paper-based processes. JetForm re-architected its InTempo workflow engine to support the emerging e-process applications. By supporting thin-client architectures for use on
the Internet, InTempo provides a workflow engine for applications that extend across the value chain to encompass customers, partners and suppliers.
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Interleaf
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Interleaf Inc., with its XML-based content management tools and WAP technology for the wireless
delivery of content, was acquired by BroadVision Inc., the leading worldwide provider of personalised e-business applications, in April 2000. (see BladeRunner and BroadVision).
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Intraspect
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Intraspect 2.0 is Californian-based Intraspect’s ‘group memory’ knowledge management software
which includes an alert feature that notifies users when information that interests them comes into the network or is modified by others in the network.
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Instinctive Technology
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see eRoom
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Java-enabled workflow
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Java-enabled workflow, pioneered by workflow companies such as Plexus, is emerging to use the
Internet’s ability to extend information access and workflow participation.
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JetForm
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see InTempo
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Keyfile
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see Document Server workflow
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Knowledge Center
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The Knowledge Center is KnowledgeTrack’s enterprise portal platform that enables e-business
communities, such as employees, partners and customers, to work together. It does this by enabling communities to collaborate in real-time to establish e-commerce initiatives and access key content
that can be customised according to their business roles and preferences. It is built on J2EE Application Servers. (see KnowledgeTrack)
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KnowledgeTrack
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The Californian based KnowledgeTrack Corporation, with its KnowledgeCenter enterprise portal
platform, is recognised as a leader in enterprise portal technology. (see KnowledgeCenter)
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LAVA Knowledge Management System
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LAVA Systems’ knowledge management solution. LAVA Systems was acquired by Open Text Corporation in
1999.
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LinkWorks
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LinkWorks is Compaq’s messaging and collaboration oriented solution that provides a framework for
mission-critical, document based business processes. The LinkWorks framework is an object-oriented framework preconfigured with a number of generic functions including compound document management
and workflow. Its ability to combine structured and non-structured data allows the creation of business objects that travel from workplace to workplace under control of an electronic version of the
company policies and procedures.
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Lotus Domino.Doc
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see Domino.Doc
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Magellan Software
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Until its merger with Gauss Interprise in July 2000, Magellan Software was, with its SpyVision
product family, a leading provider of content management and e-business solutions. (see SpyVision, Gauss Interprise and VIP)
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Messaging-based Document Management & Workflow
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The emergence of robust, flexible and inexpensive messaging servers has helped generate
messaging-based document management and workflow systems including Eastman Software’s Document Manager and Workfolder for Microsoft Exchange, and Lotus Notes Domino Doc. These systems can
reduce costs by eliminating the need to reinvent infrastructure facilities that require additional administration costs.
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Mosaix ViewStar
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see ViewStar
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MQSeries Workflow
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MQSeries Workflow is IBM’s solution for the definition, automation and integration of business
processes.
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NovaSoft
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NovaSoft Systems, Inc., a leader in integrated document and workflow management solutions, was
acquired by UK-based Cimage Enterprise Systems Ltd. This acquisition has resulted in the creation of a new company, Cimage NovaSoft, reporting to the parent company, Cimage
Enterprise Systems Ltd.
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Novation
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Cimage NovaSoft’s EDMS application that includes workflow, document and content management.
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OCR
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OCR (Optical Character Recognition), like its successor ICR, is a method for converting visually
readable characters into computer readable characters including ASCII, EBCDIC etc. . (see ICR)
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ODMA
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ODMA (Open Document Management API) is the result of an industry-led initiative to provide a
standardised, platform-independent, high-level interface between desktop applications and document management systems. By specifying a set of interfaces that applications can use to initiate actions
within a DMS, ODMA permits a front-end application to interact with a document management server. Partners involved in the ODMA initiative include Borland, Documentum, Interleaf, Oracle, PC
DOCS, SoftSolutions, Sybase, WordPerfect and XSoft.
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OnBase
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OnBase is Hyland Software’s client-server software that combines COLD, electronic document
management, document imaging and workflow into a single integrated application.
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Open Text Livelink
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Livelink is the name of Open Text Corporations’ flagship collaborative knowledge management
application that is designed to improve the sharing of knowledge, collaboration and business processes across the enterprise. It provides users with the ability to find not only document content and
metadata but also entire projects (including objectives, project participants, schedules etc.) Open Text has launched myLivelink, a Collaborative Portal available to all Livelink users.
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Optix
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Optix is the name of mindwrap’s (formerly Blueridge Technologies) document management solution.
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Oracle Workflow
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Oracle Workflow is Oracle’s complete workflow management solution that supports business process
definition and automation thereby facilitating the reengineering and continuous improvement of business processes. Oracle Workflow automatically processes and routes information of any type to any
person inside or outside the enterprise according to easily customisable, user defined business rules. The heart of Oracle Workflow is provided by the a rules-based workflow engine residing in the
Oracle 8i database. Oracle Workflow forms part of the Oracle E-Business Suite and is embedded in Oracle Applications, Oracle Self-Service and Oracle Business Intelligence System.
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Orbital Software
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Edinburgh based Orbital Software, whose key product is called Organik, is a leading provider of
expert-based community software and services which enable companies to address issues relating to knowledge management. (see Organik)
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Organik
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Orbital Software’s Organik is a knowledge management solution that enables the creation of online
expert communities. Organik works by bringing together people and information thereby creating an environment for sharing knowledge, finding subject experts, holding community discussions and
providing answers to questions. As such, it differs from the many knowledge management systems based on searching for information within databases.
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PC DOCS
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see Hummingbird
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PDM
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PDM is an acronym for Product Data Management. PDM systems ensure that a corporation’s information
is made easily available, control its access and manage changes to it throughout its life cycle.
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Plexus FloWare
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Plexus FloWare is Banctec’s rules-based, Internet-enabled, enterprise workflow solution used by many
Fortune 2000 companies for business-critical applications including insurance claims processing, securities underwriting, portfolio management and HR. FloWare 6.0, the latest version released in
April 2000, has a new distributed architecture that allows different FloWare components to run on different machines.
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Plumtree Corporate Portal
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Plumtree Software’s Corporate Portal is a Web portal for corporate information and applications that
provides enterprises with a knowledge management solution that enhances employee productivity and allows B2B partners and customers to work far more closely together. By creating links to content on
the corporate network and the Internet and by assembling a logical view of information from disparate systems, the Plumtree Corporate Portal can create for users a simple, personalised overview of
relevant news on a single Web page. The Plumtree Corporate Portal is being deployed enterprise-wide in major global organisations including Ford Motor Company and Proctor & Gamble Company.
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Reach Software
|
see WorkMan
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Record Management
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Record management involves the planning, control and protection of the records and documents of an
organisation. Having once been a separate discipline, record management is increasingly being integrated into an enterprise’s knowledge and information strategies. (see RMS and DMS)
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RMS
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acronym for Records Management Systems. RMS’s are policy-centric systems that control corporate
assets in comparison with DMS’s which are information-centric systems for managing, searching and accessing information in documents. The role of a document in a RMS is to provide evidence for
statutory, regulatory, operational or historic purposes whereas in a DMS, it is viewed as a container of information that provides a reusable reference.
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SAP Business Workflow
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SAP Business Workflow is SAP AG’s workflow system that is embedded in the heart of the SAP Basis.
SAP Basis, which forms the core of SAP R/3, now provides the underlying technology for all mySAP.com application components. The e-business version of SAP Business Workflow is known as WebFlow. (see
WebFlow).
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SERbrainware
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SERbrainware is SER Systems’ intelligent knowledge based software engine that, with the use of
advanced AI techniques, can read, analyse, learn and derive meaning from texts from all media types (including e-mails, Web-sites, faxes, or human speech) with human-like intelligence. SER believes
that SERbrainware is far more advanced than current knowledge management methods and has the potential to create a new standard a new standard in knowledge management. It is based on a neural network
algorithm which is able to quickly ‘learn by example’ thereby enabling it to learn how to identify documents such as an invoices and contracts and can index or forward new documents automatically.
Used by companies to perform content analysis, it can be applied to a wide range of applications including business interaction portals for CRM and personalised knowledge management solutions.
Moreover its ability to learn how the user makes decisions promises to revolutionise document management software.
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SERfloware
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SERfloware is SER Systems’ suite of products for the automation of e-business processes.
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Shamrock
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